Excellent Equipment Poor Documentation Apr 20, 2016

Would have rated this system 5 stars across the board, but the equipment manuals were poorly written. Equipment: Impressed with the quality of manufacturing, and the quietness of both outdoor and indoor units. Manuals: 1. Outdoor unit manual was acceptable, but lacked some clarity for installation options. 2. Indoor unit manual was terrible. Instructions to open the unit for installation access were incorrect. Lost several hours of time "reverse engineering" the unit to... more

As Promised Aug 02, 2016

Purchased it, it was as promised, delivery was great. Works well. Thanks.

Ecomfort Hit The Ball Out Of The Park Mar 30, 2016

The ordering process for my Rinnai went VERY smoothly, showed up as promised and all items accounted for.

Happy Heater Dec 01, 2016

Enjoyed your simple order form and response to request for a lift gate (free). Unit was a close replacement for my old (15 year) Coleman unit. Installation was fairly simple even for a 70 year old. The ducting needed some modifications, but no major renovations. I was amazed by how quiet the unit is. You have to actually listen carefully to hear it run. Thank you and I would recommend your company to an actual friend.

Emergency Replacement Jul 05, 2016

Away from home for the winter. Family checking our home found the problem, needed a new boiler. I was in another state, went online (this boiler was recommended by the professional), able to work well on your web site. Called a few times with questions, very helpful. Shipped out immediately. Boiler installed without any problems. I returned home a few weeks later to a warm home new boiler, and every thing working well.